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Return & Refund Policy

We are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

You have the right to return items within 14 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

To initiate a return, please contact our customer service team at shop@souldressercreative.com. Provide your order number and details of the items you wish to return. We will then provide you with the necessary return instructions.

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective product.

Refunds

Once we receive and inspect your returned item, we will notify you via email that we have received your return. We will also inform you whether your refund has been approved or declined.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [number of days] days.

Exchanges

If you received a defective or damaged item, we will send you a replacement as soon as possible. Please contact our customer service team to arrange an exchange.